Refund Policy

1. Trials and first purchase

If a free trial is shown at checkout, billing begins after the trial unless cancelled in advance.

A new account may request a refund of its first charge within 7 calendar days, provided the paid usage allowance has not been materially consumed.

2. Renewals

Automatic renewal charges are generally non-refundable. You may cancel before the next billing date and retain access through the paid period.

If a charge occurs after a timely cancellation or is duplicated in error, we will refund the erroneous charge after verification.

3. Service unavailability

For confirmed extended unavailability of paid functionality caused by us, we may provide a proportional refund or extend the subscription. Scheduled maintenance and third-party integration outages are assessed separately.

4. Requesting a refund

Submit a request through the Contact page with the account email, payment date, transaction identifier and a short reason. Never send full payment-card details.

We normally decide within 5 business days. Approved refunds return to the original payment method; settlement timing depends on the payment provider and bank.

5. Abuse

We may decline refunds involving fraud, material consumption of plan limits, acceptable-use violations or repeated abusive requests unless applicable law requires otherwise. Mandatory consumer rights remain unaffected.